Refund Policy

We understand that life can be unpredictable and plans change, therefore we allow order cancellations up to 48 hours in advance in exchange for store credit for your next order. We do our best to accommodate any changes you may need to make, but if you must cancel with less than 48 hours before your order is due, we unfortunately cannot offer a refund or give any credit for the order. Thank you for understanding.

In the unlikely event that you are not happy with your treats, please let us know about the problem within 24 hours after the cookies have been received. Please contact us to return the partially eaten and uneaten cookies within one business day of receipt of your product. Our mission is always to make sure that you’re always happy so we will try to make it right. If we have made a genuine mistake (the product was not made correctly or otherwise), we will certainly make it right. We are not able to offer refunds in cases where the product was prepared and baked correctly, but a flavor or texture didn’t meet a personal taste or preference. Most people LOVE our cookies, but it’s impossible to predict everyone’s particular taste preferences. If something has gone wrong, please let us know right away at hello@crewkies.com